Still Need Help?
Orders and Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options displayed at checkout.
Can I change or cancel my order after it’s been placed?
Orders can only be changed or canceled within 1 hour of placement. Contact our customer support team as soon as possible for assistance.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.
Shipping and Delivery
Do you offer international shipping?
Yes, we ship to most countries. Shipping costs and times vary depending on your location and will be calculated at checkout.
How long will it take to receive my order?
Standard shipping typically takes 5–10 business days. Expedited shipping options are also available at checkout.
What should I do if my package hasn’t arrived?
If your package is delayed or hasn’t arrived within the estimated timeframe, please contact our customer support team with your order number for assistance.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy for unused and unopened items. For more details, please refer to our Return Policy page.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer support team with your order number and reason for the return.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
Products and Stock
Are your products under warranty?
Yes, most of our products come with a warranty. Please refer to the product description or contact us for specific details.
What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us immediately with photos of the issue, and we’ll assist you with a replacement or refund.
How can I find out if a product is back in stock?
If a product is out of stock, you can sign up for restock notifications on the product page to be notified when it’s available again.
Account and Support
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive special offers.
How can I contact customer support?
You can reach our customer support team via email techstorept@tech-center.com or through the live chat feature on our website.
How do I update my account information?
Log in to your account and go to the “Account Settings” page to update your personal information and preferences.
Discounts and Promotions
Do you offer discounts or promo codes?
Yes! We regularly offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Can I use multiple promo codes on one order?
Only one promo code can be applied per order unless otherwise specified in the promotion’s terms and conditions.
Do you have a rewards or loyalty program?
Yes, our loyalty program allows you to earn points on every purchase, which can be redeemed for discounts on future orders.